Organizations are complex systems that encapsulate interactions between people, processes and enabling infrastructure. It might seem reasonable, therefore, to manage innovation within organisations using some of the key principles that emerge from systems thinking and other disciplines associated with multi-disciplinary design. However, this is not as commonplace as might be expected. I suggest that integrating systems thinking with other change and project management techniques is key to ensuring a well-rounded approach that covers all the bases critical to successful innovation.
Metrics that tell you something useful
It’s pretty easy to observe expenditure, velocity and resourcing. It’s easy to measure these things and create impressive charts and graphs. It’s easy to set targets for manufacturing cycle-time, mean-time-between-failure for a product and response-time for a call centre. It’s pretty straightforward to assess customer opinion, supplier conformance and an increase in sales. So what?
Well, if you’re measuring these things and not doing anything about the insights gained you are just ticking boxes. If you are measuring these things and they do not align with a coherent vision or game plan then it is difficult to determine what the best response should be.
Overloaded? – propose an alternative
I often meet people who claim to be overloaded – too much work, no resources, no time. I also meet people that get extraordinary things done whilst somehow cutting through the noise of overload.
The secret is simply a matter of priority, focus and commitment. What is important is to focus on what matters most and deliver that. Of course, ascertaining what matters most is influenced by context, objectives and the needs and support of other stakeholders.
Meetings – make them productive
How much do you enjoy going to meetings? In my view meetings can be the second biggest time-waster after email. I’m sure you’ve been in a meeting where it seemed there was no clear point, no end in sight or where no decisions were made. Maybe you’ve got a meeting like that today. Anyway, despite our regular participation in meetings day after day, it amazes me how poorly organized and managed they can often be.
We put up with much and seem to apply little of what we have learned when it comes to our turn to call a meeting. So here I am sharing a few of my golden rules for meetings in the hope that they inspire some more productive meetings down the track…
Effective Strategy – it’s a matter of focus
According to Wikipedia, strategy is “a high level plan to achieve one or more goals under uncertain conditions”. Something most of us need to consider on a regular basis right?
Interestingly, I read recently that only 44% of strategic initiatives are successful and that 58% of projects are not well aligned to organizational strategy [PM Network, April 2014]. To me, this suggests a lack of proper focus.
Coaching is Innovation Management
Innovation is the new black. But what is it? Innovation is simply a change that adds value. Ok, so what’s coaching? In my view, coaching is a facilitated growth process that helps individuals develop and improve under the guidance of an objective 3rd party – clearly, a change that adds value.
Starting from this premise, it should be easy to spot the overlap between managing innovation and coaching an individual or team.